Privacy policy
Effective Date: 1/27/2025
Introduction
Welcome to monoya! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
Information We Collect
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Personal Information: When you create an account, place an order, or contact us, we collect personal information such as your name, company name, email address, phone number, and payment information.
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Definition of Personal Information: Personal information includes descriptions, symbols, images, and sounds that can identify an individual.
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Usage Information: We collect information about how you use our website, including your IP address, browser type, operating system, and the pages you visit.
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Automatic Information: Certain information is automatically collected when you access our website. This includes cookies, pixels, browser type, access times, and the pages you view.
How We Use Your Information
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To Provide Services: We use your personal information to process orders, deliver products, and provide customer support.
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To Improve Our Services: We use your personal information to understand how our website is being used and to enhance the user experience.
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To Communicate: We may use your contact information to send you updates, promotional materials, and other information related to our services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device. These technologies help us understand how you use our website, customize your experience, and improve our services. You can control the use of cookies through your browser settings.
Sharing Your Information
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Third-Party Service Providers:
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We may share your information with third-party service providers (e.g., payment processors, shipping companies, data analytics providers) who assist us in providing our services. These third parties are authorized to use your information only as necessary to provide these services to us.
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We may share your personal information with the exhibitor of the product you purchased (i.e., the original Japanese seller of the product) to the extent necessary to provide our services.
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We require these third-party service providers and the exhibitors to take appropriate security measures to protect your personal information.
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Legal Requirements: We may disclose your information if required by law or to protect our rights and property.
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Phone Call Recording: Phone calls may be recorded for emergency purposes, quality improvement, or to verify service details.
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Third-Party Sharing: We will not sell, share, or provide your personal information to third parties without obtaining prior consent, except the Third-Party Service Providers or under certain conditions such as legal requirements.
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Joint Use with Group Companies: We may jointly use personal information with our group companies.
International Data Transfers
As a Japanese company, we may transfer your personal information to Japan for processing. We take appropriate measures to ensure that your data is protected in accordance with applicable data protection laws, including the implementation of standard contractual clauses or other legally approved mechanisms.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Your Rights
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Access and Correction: You have the right to access and correct your personal information.
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Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions in those communications.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
monoya K.K.
Daikanyama Art Village 2C, 17-10 Sarugakuchō, Shibuya, Tokyo, Japan, 150-0033
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes to the use of your personal information via email or website announcements.